Introduction
LodGara prioritizes the safeguarding of your personal data and upholding your privacy. This Privacy Statement details our practices concerning the acquisition, utilization, disclosure, and protection of your information.
This policy applies to all users of our website and services, including users located in the United States, the United Kingdom, Australia, and other jurisdictions. We adhere to applicable privacy laws including, but not limited to:
- The California Consumer Privacy Act (CCPA/CPRA) and other applicable U.S. privacy regulations
- The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (for users in the United Kingdom)
- The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) (for users in Australia)
We value the confidence you place in us and are devoted to maintaining the security and integrity of your information.
Data Controller / Operating Entity
The entity responsible for your personal data (“data controller” under UK GDPR, or “APP entity” under Australian law) is:
LodGara
2500 Sutherland Road, Springfield, IL 62702, United States
Email: [email protected]
For UK and Australian privacy enquiries specifically, you may also contact us at [email protected] with the subject line “UK Privacy Request” or “AU Privacy Request” as applicable.
Your Opt-Out Rights and Consent Choices
You have the right to control how your personal information is collected and used. You may withdraw consent or opt out of data collection and marketing activities at any time using the mechanisms described below.
1. Marketing Emails
You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in any marketing email we send, or by contacting us directly at [email protected]. We will process your request within 10 business days.
2. Cookies and Tracking Technologies
We use cookies and tracking technologies, including the Microsoft Advertising Universal Event Tracking (UET) tag, to measure ad performance and serve relevant advertising. You can manage or withdraw your cookie consent in the following ways:
- Cookie Preference Center: Use the cookie consent banner on our website to accept or reject non-essential cookies at any time.
- Browser Settings: You can configure your browser to refuse or delete cookies. Please note this may affect website functionality.
- Microsoft/Bing Ads Opt-Out: Opt out of Microsoft personalized advertising at account.microsoft.com/privacy/ad-settings.
- Network Advertising Initiative (NAI): Opt out of interest-based advertising from multiple companies at optout.networkadvertising.org.
- Digital Advertising Alliance (DAA): Visit optout.aboutads.info to opt out of interest-based advertising.
3. Data Sharing and Sale
You may opt out of the sale or sharing of your personal information with third parties where applicable under laws such as the CCPA/CPRA in California or similar legislation in other jurisdictions. While LodGara does not sell personal information in the traditional sense, some data may be shared with trusted partners to provide or improve our services. To opt out of data sharing for cross-context behavioral advertising, please contact us at [email protected] with the subject line “Data Opt-Out Request.”
4. How to Submit an Opt-Out Request
To exercise any of the above rights or to withdraw consent from any data processing activity, contact us at:
- Email: [email protected]
- Mail: LodGara, 2500 Sutherland Road, Springfield, IL 62702, United States
We will respond to all opt-out requests within 15 business days, or within the timeframe required by applicable law.
Your Rights and Choices
Your geographical location may grant you specific entitlements concerning your personally identifiable information, which may include:
- Right to Information Access: The ability to request a copy of the personal data we maintain about you.
- Right to Rectification: The prerogative to seek the amendment of any personal information that is erroneous or incomplete.
- Right to Erasure: The option to request the removal of your personal data, contingent upon our existing legal duties.
- Right to Decline Marketing: The choice to discontinue receiving promotional messages from our organization.
- Right to Restrict Processing: The ability to request that we limit how we use your personal data.
Should you wish to invoke any of these rights, please reach out to us via email at [email protected]. We pledge to address your request promptly, in accordance with the stipulated legal timeframes.
Additional Rights for UK Users (UK GDPR / Data Protection Act 2018)
If you are located in the United Kingdom, the following additional provisions apply to you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Lawful Basis for Processing
We only process your personal data where we have a valid lawful basis. Depending on the activity, we rely on one or more of the following:
- Contract: Processing is necessary to fulfil your hotel reservation or provide our services to you.
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our platform, fraud prevention), provided those interests are not overridden by your rights.
- Consent: Where you have given clear consent for a specific purpose, such as receiving marketing emails or allowing non-essential cookies. You may withdraw consent at any time.
- Legal Obligation: Processing is required to comply with a legal obligation.
Your Rights Under UK GDPR
As a UK resident, you have the following rights regarding your personal data:
- Right of Access (Subject Access Request): Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data in certain circumstances.
- Right to Restrict Processing: Request that we temporarily stop processing your data.
- Right to Data Portability: Receive your personal data in a structured, machine-readable format and transfer it to another provider where technically feasible.
- Right to Object: Object to processing based on legitimate interests or for direct marketing purposes. We will cease processing for direct marketing immediately upon your objection.
- Rights Related to Automated Decision-Making: You have the right not to be subject to decisions made solely by automated processing that significantly affect you.
To exercise any of these rights, contact us at [email protected] with the subject line “UK Privacy Request.” We will respond within one calendar month as required by UK GDPR.
Right to Lodge a Complaint with the ICO
If you are not satisfied with how we handle your personal data or respond to your request, you have the right to lodge a complaint with the UK’s supervisory authority:
Information Commissioner’s Office (ICO)
Website: ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO — please reach out to us first at [email protected].
Additional Rights for Australian Users (Privacy Act 1988 / APPs)
If you are located in Australia, the following additional provisions apply to you under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Collection of Personal Information
We collect personal information only by lawful and fair means, and only where it is reasonably necessary for our functions and activities. Where practicable, we collect personal information directly from you. We will notify you at or before the time of collection of the purposes for which we are collecting the information.
Your Rights Under Australian Privacy Law
- Right of Access: You may request access to the personal information we hold about you. We will respond within 30 days and will not charge an unreasonable fee for access.
- Right to Correction: If you believe personal information we hold is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you may request that we correct it.
- Right to Opt Out of Direct Marketing: You may opt out of direct marketing communications at any time. See the “Your Opt-Out Rights and Consent Choices” section for details.
- Anonymity and Pseudonymity: Where lawful and practicable, you may interact with us anonymously or under a pseudonym.
To make an access, correction, or privacy request, contact us at [email protected] with the subject line “AU Privacy Request.”
How to Make a Privacy Complaint (Australia)
If you believe we have not handled your personal information in accordance with the Australian Privacy Principles, please contact us first so we can investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
International Data Transfers
LodGara is operated from the United States. If you access our services from the United Kingdom, Australia, or any other jurisdiction, your personal data may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your own.
For UK Users
When we transfer personal data outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR. These may include transfers to countries assessed as providing adequate protection, or the use of International Data Transfer Agreements (IDTAs) or Standard Contractual Clauses with third-party recipients. You may request details of specific safeguards by contacting us at [email protected].
For Australian Users
Where we disclose personal information to overseas recipients (including service providers in the United States), we take reasonable steps to ensure those recipients handle your information consistently with the Australian Privacy Principles. By using our services, you acknowledge that your personal information may be transferred overseas as described in this policy.
Third-Party Service Providers
Our third-party service providers — including payment processors, email platforms, and advertising networks such as Microsoft Advertising — may also process data internationally. We require these providers to maintain appropriate data protection standards and, where applicable, comply with UK GDPR and Australian Privacy Act requirements.
Data Security
We employ a range of robust technical and organizational safeguards designed to protect your personal data against unauthorized access, inappropriate disclosure, modification, or destruction. Nevertheless, it is important to acknowledge that no digital transmission pathway or electronic storage solution can offer infallible security; consequently, we are unable to provide an absolute assurance of your data's invulnerability.
Data Retention
Your personal data is preserved only for the duration essential to accomplish the objectives for which it was gathered, encompassing all statutory, fiscal, or archival mandates. The parameters dictating our data retention schedules are informed by the longevity of our engagement with you, alongside our regulatory responsibilities.
Cookies and Tracking Technologies
Our platform utilizes cookies and comparable digital tracking mechanisms, including the Microsoft Advertising Universal Event Tracking (UET) tag, to monitor site trends, manage the website effectively, observe user navigation patterns, and support remarketing and targeted advertising. We use the following categories of cookies:
- Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site. Enabled only with your consent.
- Marketing / Tracking Cookies: Used to deliver relevant advertisements and measure campaign performance, including via Microsoft Advertising. Enabled only with your consent.
To manage or withdraw cookie consent, please see the Your Opt-Out Rights and Consent Choices section above, or visit our dedicated Cookie Policy.
Changes to This Privacy Policy
This Privacy Statement may undergo revisions periodically to incorporate modifications in our operational procedures or due to other business, legal, or governmental considerations. All amendments will be published on this specific page, accompanied by a revised effective date. We recommend that you regularly consult this policy for the most current information.
